Our Commitment to Customers

Our priority is clear: enhancing the customer experience beyond the original equipment sale and providing consistent support through organizational changes.

This includes a stronger focus on:

• Service
• Parts
• Components
• Technical expertise
• Rapid response during downtime
• Renovasi
• Practical support to keep operations running smoothly

While our commitment remains unchanged, we are investing more deeply to improve the customer experience and provide a consistent system for aftermarket execution.

Customers can expect:

• Clearer processes
• Stronger parts planning to reduce lead times
• Targeted innovation to improve service quality

Built Around Lifecycle Value

Major equipment investments extend far beyond the installation date. Their true value is realized over years of operation, making ongoing support critical. Total cost of ownership depends on factors such as:

• Uptime
• Parts availability
• Service response
• Technical support
• Refurbishment options
• Extending useful equipment life

CPM is evolving beyond equipment provision to become a stronger lifecycle partner. Supported by commercial changes and clearer processes, CPM aims to deliver a more consistent system for parts, service, and technical support. Rosebank’s ownership empowers CPM to intensify aftermarket and lifecycle capabilities, strengthen commercial alignment, and provide a more resilient service system.

A Clear Example of Our Direction

A significant step in this journey was CPM’s acquisition of CFE, a respected partner serving Europe, the Middle East, and Africa. CFE is known for:

• Close customer relationships
• Practical equipment knowledge
• Responsive service
• Deep aftermarket expertise

CFE’s strengths in die and roller shell refurbishment, parts, service, and technical support align perfectly with CPM’s long-term goals. The integration process is designed to ensure continuity, strengthen commercial execution, and invest in people, expertise, and regional support.

What This Means for Customers

Benefits for Customers

• A Stronger CPM: Increased focus on service, parts, components, technical expertise, and support to maintain equipment performance, with improved service processes.
• Greater Lifecycle Support: Enhanced ability to extend equipment life, improve uptime, and reduce downtime supported by innovation and a stronger system.
• Local Expertise Backed by Global Resources: Practical local support integrated with CPM’s comprehensive engineering, technology, and technical network.
• Continued Commitment to Total Cost of Ownership: Focus on long-term equipment value supported by commercial discipline and process improvements.

Impact on Your Business

In the short term, changes are designed to provide continuity of parts and services. Restructuring and process improvements aim to reduce lead times and protect equipment uptime.

Our goal is to strengthen the foundation of relationships, practical knowledge, responsiveness, and customer focus that have defined CPM for decades. We are enhancing these strengths with greater resources, broader capabilities, an expanded commercial approach, and deeper lifecycle support.

Looking Ahead

About Rosebank

Rosebank is a London-based industrial owner known for building successful industrial businesses. Rosebank Industries positions CPM for disciplined commercial growth across relevant industry sectors.

CPM’s Future Direction

CPM is dedicated to helping customers perform better today and remain competitive long-term. Guided by executive leadership and focused on commercial outcomes, CPM is investing in capabilities critical throughout equipment lifecycles, including aftermarket support, technical expertise, local presence, practical solutions, and innovation.

We are excited about this future direction and the value it will deliver, as we implement changes that rebuild consistency and improve lead times across the organization.